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FAQs

Online Examination System

Q. 1What is Computer Based Examination (Online mode)?
A. It is a Computer Based Exam which will be conducted using the Internet to make it safe, secure and un-interrupted.

Q. 2What are the advantages in opting for Computer Based Examination?
A.Computer Based Examination’s Advantages :-

  • The candidate can review or re-answer any question at any point of time during the examination.
  • The candidate can change the option of the answer during the exam duration and it is one of the most important features of computer based examination.
  • The candidate also has the option to mark any answer for review at later stage during the examination.
  • There will be a panel on computer screen showing all the question nos. in different colour scheme which will indicate which are the questions answered, left unanswered and marked for review

Q. 3Is Computer Based Examination based on Internet?
A. Yes. If need exam without internet than purchase offline mode which available in CD/ DVD or downloadable exe.

Q. 4What computer knowledge is required to appear for Computer Based Examination ?
A.The candidate needs to know only how to use computer mouse.

Q. 5How secure is the computer based examination?
A.It is very secure with zero error possibility as human intervention is minimal.

Q. 6How a candidate can practice for Computer Based Examination?
A.The Mock Test will be available on www.smartonlineexam.com website. The Candidate can download the same and practice as many times as he/she wants. This will give look and feel of the format of Computer Based Exam in simulation environment.

Q. 7What will happen in case there is some problem in computer during the examination?
A.Exam automatic pause and start from last stage when login.

Q. 8Will there be a question booklet like in offline examination?
A.In Computer Based Examination the questions will appear on computer screen along-with the answer options.

Q. 9Will a Candidate get the question paper of computer based examination as he/she gets in Pen and Paper based exam?
A.No.

Q. 10How will a candidate answer a question in the Computer Based examination?
A.There will four options of each question. The candidate has to click one of the options using computer mouse which can be reviewed or re- answered any time during the duration of the examination.

Q. 11How will a candidate come to know which are the questions left unanswered?
A.There will be a panel on computer screen showing all the question nos. in different color scheme which will indicate which are the questions answered, left unanswered and marked for review.

Q. 12Can a candidate change his/her answer ?
A.Yes, during the exam duration and it is one of the most important feature of computer based examination.

Q. 13Whether Question Booklet will contain instructions as well ?
A.Instruction page will also be displayed before the actual test begins. The time of reading of instructions will not be part of examination duration.

Q. 14Will a candidate be getting some practice test? If yes, then how and when ?
A.Yes, test will be available on smartonlineexam.com website and can be downloaded for the practice. You can also practice free of cost through web-based mock test. This will give you actual idea of the format of Online Exam (Computer Based Test i.e. CBT mode).

Q. 15Is there any call center support ?
A.Yes. There is a call center support for candidates appearing in computer based examination. The helpline number(s) will be available on the smartonlineexam.com .

Q. 16Can I move back and forth between the five section?
A.Yes.

Q. 17Will there be negative marking in exam?
A.Yes, There shall be a Negative Marking wherein 1/4 marks will be deducted for each of the wrong answer if applicable in exam.

Place Order

Q. 1How do I place my order?
A. Shopping at Smart Online Exam has been made extremely simple. Here are the 2 ways in which you can place your order: Place your order online by creating your account or as a guest login. Place an order by calling us on 09828822224 (9am to 6pm, Mon to Sun) and talk to our customer service executives.

Q. 2What are the modes of the payment?
A.You can use any one of the following payment methods with 100% Secure CCAVENUE payment gateway:-

  • Credit card (Visa/ Master/ Amex)
  • Debit card (All leading bank debit cards)
  • Net Banking (For all leading banks )
  • Cash on Delivery (Available on Select Deals and Products and in Selected Areas)
  • Cash/Demand Draft.

Q. 3How do I check the current status of my order?
A. To check the current status of your order, simply enter your Order Number in the box space at the top right corner of the website. Also, when your order is shipped, you receive an email and a message on the registered information.

Q. 4Are there any hidden costs on purchase? Do you have warranty on your products?
A.None. There are no hidden cost while you buy from us. The final cost is mentioned at the payment page and you shall have to pay nothing more than that. All our products are tested before packaging and thus there remains no question of defective product. In case the CDs/DVDs do not function properly, we completely replace the product. Once installed on the system, the product warranty vanishes.

Q. 5How do I cancel my order?
A.Email us the Order Number along with the reason of cancellation. We will surely cancel the order once we find the reason is valid. The cancellation of prepaid or COD orders will happen only within 2 hours of purchase. Once the order is dispatched from our warehouse, we consider it a non-returnable item.

Shopping on Website

Q. 1I have added a few products to my cart. Can I save them for future purchase?
A.Yes, you can. We will keep your cart saved with us. The selected items will not be removed unless you manually remove those. However, we do not guarantee the stock availability of the product and hence advice you to place the order at the earliest.

Q. 2What if I wish to buy a sold out product?
A. Don't be disheartened if a product you like is not available currently. Click the "Notify Me when available" on the product page. We will notify you immediately once your selected product is back in stock.

Q. 3How would I know as to when my purchase is complete?
A.You will see a confirmation message on the screen along with your order number.

Q. 4Does your product come with guarantee/warranty details?
A.We guarantee 100% customer satisfaction, security, quality, support and value for money. All products sold on smartonlineexam.com are original property of Smart Online Exam and complete support and technical assistance is available in case of any inconvenience. Please read the product page carefully for more details.