SmartOnlineExam provides digital educational products — online test series, mock test packs, and video courses — for Railway Psycho Test (CBAT) preparation. Because all products are delivered digitally and access is granted immediately upon successful payment, our policy is clearly stated below. Please read before making any purchase.
No-Refund Policy on Digital Products
All Sales Are Final — No Refunds
SmartOnlineExam does not offer refunds, exchanges, or credits on any digital product including online test series, mock test packs, or online courses, once the purchase has been completed and access has been granted.
By completing a purchase on SmartOnlineExam, you acknowledge and agree that:
- You have read and understood this No-Refund Policy before making payment
- The product is a digital good that is immediately accessible upon purchase
- Digital goods cannot be "returned" in the way physical goods can
- You are purchasing access to content, not a tangible product
- No refund will be issued regardless of whether you have used the product or not
Products Covered by This Policy
This no-refund policy applies to all digital products sold on SmartOnlineExam, including:
| Product Type | Examples | Refundable? |
|---|---|---|
| Online Test Series | ALP CBAT Mock Tests, NTPC SM Tests, Metro Tests | ⛔ No Refund |
| Online Courses | ALP CBAT Champion Course, NTPC ASM Course, Metro Course | ⛔ No Refund |
| Topic-wise Test Packs | Battery-specific practice packs (Memory Battery, Following Direction Battery, Depth Perception Battery, etc.) | ⛔ No Refund |
| Course Bundles | Combined ALP + Metro bundle, etc. | ⛔ No Refund |
| Free Mock Tests | Free 5-test trial pack | ✓ Free — No charge |
Why We Have a No-Refund Policy
Our no-refund policy exists because of the nature of digital products:
- Immediate access: Course and test series access is granted the moment payment is confirmed. The digital content has been consumed or is available to be consumed.
- Non-returnable: Unlike physical goods, digital content cannot be "returned" or revoked once viewed or accessed.
- Free trial available: We provide free mock tests so you can evaluate the platform, interface quality, and T-Score analysis before purchasing. This removes the need for post-purchase refunds.
- Content investment: Our test questions, T-Score methodology, and video solutions represent years of research and ongoing investment since 2014. The no-refund policy protects this intellectual property from misuse.
⚠️ We strongly recommend using our free mock tests before purchasing any paid course or test series. This lets you experience the exact RDSO interface, T-Score calculation, and video solution quality before committing to a purchase.
Technical Exceptions — When We Will Help
While we do not offer refunds for change of mind or non-use, we will actively investigate and resolve the following technical issues:
4.1 Payment Deducted But Course Not Activated
If your payment was successfully deducted from your bank/UPI/card but you were not given access to the course or test series, this is a technical payment failure. We will:
- Investigate the transaction with our payment gateway within 2 business days
- Activate your course access if payment is confirmed, OR
- Initiate a refund to your original payment method if the transaction cannot be confirmed
To report: Email us within 48 hours of the transaction with your payment screenshot and transaction ID.
4.2 Platform Access Issues
If you are consistently unable to access purchased content due to a verified platform-side technical issue (not related to your device, internet connection, or browser), contact us and we will resolve it or extend your access validity to compensate for the downtime.
Duplicate Payments
If you were charged twice for the same purchase due to a payment gateway error, we will refund the duplicate charge. To claim:
How to Contact Us for Support
For payment issues, technical problems, or queries about your purchase, contact us via:
📬 Support Contact
Email: support@smartonlineexam.com
Telegram: t.me/smartonlineexam
WhatsApp Channel: Join our WhatsApp Channel
Facebook: facebook.com/SmartOnlineExam
When contacting us about a payment issue, always include:
Your registered email address · Transaction ID or payment screenshot · Date and amount of payment · Name of the course purchased
Before You Buy — Try Free First
We want you to be completely confident before purchasing. That is why we offer free mock tests with no payment required:
- Try the exact RDSO CBAT interface before buying
- See your T-Score after the free test — using the same formula as paid tests
- Experience the question quality and video solution style
- Test on mobile via our Android app — same free tests available
Try Free Before You Buy
No payment. No card. Start a free mock test now and see your T-Score in minutes.
Start Free Mock Test →Governing Law
This Refund Policy is governed by the laws of the Republic of India, including the Consumer Protection Act, 2019 and the Information Technology Act, 2000. Our no-refund policy on digital goods is consistent with the provisions of the Consumer Protection (E-Commerce) Rules, 2020, which recognise that digital goods are typically non-refundable once delivered.
By purchasing any product on SmartOnlineExam, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.